Refund Policy
Fair and Transparent Refund Terms
Last Updated: Aug 8, 2025
1. Refund Policy Overview
We strive to provide excellent service and want you to be satisfied with your purchase. This policy outlines our refund terms for different types of purchases.
Our Commitment
We believe in fair treatment and will work with you to resolve any issues. If you're not satisfied with your purchase, please contact us within the applicable refund period.
What We Offer
- • Fair refund policies
- • Quick processing times
- • Responsive customer support
- • Transparent terms
Processing Time
- • Review: 1-2 business days
- • Processing: 3-5 business days
- • Bank processing: 5-10 days
- • Total time: Up to 2 weeks
2. Credits Refund Policy
Credits are our virtual currency used to create countdowns and access premium features. Our credits policy is designed to be fair while preventing abuse.
Important Notice
One-time credit purchases are non-refundable once completed, as they provide immediate access to our services and do not expire.
Credits Policy
No Refunds
One-time credit purchases are final and non-refundable
Exceptions
Only for technical issues or billing errors
Credits Features
- Credits never expire
- Secure in your account
- Instant availability
- Usage tracking available
3. Subscription Refunds
Pro subscriptions provide unlimited access to premium features. We offer more flexible refund options for subscriptions.
Subscription Trial & Refund Period
Trial Period
All Pro subscriptions include a 2-week free trial. You won't be charged during this period.
Refund Window
After your trial ends, you have 30 days from your first payment to request a full refund.
Pro Subscription Policy
4. How to Request a Refund
To request a refund, please contact our support team via our main support email or use our web form (coming soon). Follow these guidelines to ensure quick processing of your request.
Contact Support
Email or web form (soon)
Provide Info
Share transaction details
Review
We review your request
Process
Refund is processed
Information to Include in Your Request
- Your account email address
- Transaction ID or receipt
- Purchase date and amount
- Reason for refund request
- Any relevant screenshots
- Preferred refund method
5. Refund Exceptions
While we strive to be fair, there are some situations where refunds may not be available or may be limited.
No Refund Situations
- Terms of service violations
- Fraudulent activity
- Abuse of refund policy
- Chargebacks initiated
- Account suspensions
Limited Refunds
- Requests after refund period
- Heavily used services
- Partial service usage
- Third-party payment issues
- Special promotions
Fair Use Policy
We reserve the right to limit refunds for accounts that repeatedly request refunds or show patterns of abuse. Our goal is to maintain fair pricing for all users while preventing exploitation of our refund policy.
6. Contact Support
Our support team is here to help with any questions, including refund requests. Please contact us via email or use our web form (coming soon).
Main Support Contact
For all inquiries, including technical support, billing, and refunds. Email us directly or use our web form (coming soon).
support@jordan3590.comResponse time: 12-24 hours
Need Help with a Refund?
We're committed to fair treatment and customer satisfaction. Don't hesitate to reach out if you have any concerns.